+233 55 296 9606

info@thesanitarykitgh.com

Kofi Annan Avenue, North Legon

Privacy Policy

The Sanitary Kit, Ghana respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit thesanitarykitgh.com, our website (regardless of where you visit it from).

SECTION 1 – THE DATA WE  COLLELECT ABOUT YOU AND HOW IT IS USED

User data may be shared with The Sanitary Kit, Ghana to improve order processing and customer service. It may also be used both for marketing research purposes and customer relation management.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes your first name, last name, marital status, title, date of birth, gender, username, referral code or similar identifier.

Contact Data includes your billing address, delivery address, email address and telephone numbers.

Financial Data includes your payment card details (including Paypal details) and your ongoing revenue and credit balances. 

Transaction Data includes details about payments to and from you and other details of products you have purchased from us.

Technical Data includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language settings, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, reviews and survey responses. 

Usage Data includes information about how you use our website (including website pages viewed and when they were visited) and engage with email communications sent to you by us e.g. when you open our emails. This also includes information you provide to us via live chat on our website or email relating to queries you may have regarding our products and/or services. 

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Unless you voluntarily provide it to us, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

What is done with your personal information?

User data collected help us to personalize our website according to each user’s wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected are for statistical purposes only and help us to:

  • Process orders
  • Deliver products and services
  • Process payments and communicate with you about your orders, products, services and promotional offers
  • Keep and update our database and your accounts with us
  • Propose a unique and targeted navigation experience
  • Prevent and detect fraud and abuse on our website

SECTION 2 – WHAT ABOUT COOKIES?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘cart’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site.

Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. The Sanitary Kit, Ghana uses Google Analytics for marketing and personal data optimization purposes. The Sanitary Kit, Ghana also uses Google Digital Marketing to propose targeted offers. To find out more:

SECTION 3 – WHAT IS THE ACCURACY OF THE PERSONAL DATA PROVIDED TO THE SANITARY KIT, GHANA?

You declare and guarantee that You are the owner or have the necessary rights on the content that You transmit to Us; that at the date of its transmission;
(i) the content is exact and true,
(ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. the content is not defamatory).

SECTION 4 – HOW SECURE IS INFORMATION ABOUT ME?

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Examples of Information Collected

  • Information you give us : You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form.

    As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile ; and financial information.

  • Automatic information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers ; the full Uniform Resource Locator (URL) clickstream to, though, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our Customer Care number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes.

    During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

  • Mobile: Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
  • Information from other sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features.

    SECTION 5 – WHAT ARE YOUR RIGHTS?

    If you are concerned about your data, you have the right to request access to the personal data which we may hold or possess about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

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